Last Updated: May 1, 2026
At Signature Luxury Cleaning ("we", "our", or "us"), your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (signatureluxurycleaning.com) or use our residential cleaning services in San Jose and the surrounding Silicon Valley area.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you request a quote, book a cleaning, or contact us. This includes:
- Contact Information: First name, last name, email address, and phone number.
- Service Details: Home address (ZIP code, city), number of bedrooms and bathrooms, preferred cleaning dates, and any specific notes or access instructions you provide.
- Payment Information: We use secure third-party payment processors (such as Stripe or Square) to handle transactions. We do not store your full credit card numbers on our servers.
2. Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity to improve our services:
- Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs.
- Cookies: We use cookies and similar tracking technologies to remember your preferences (such as price calculator inputs) and analyze site traffic. You can control cookies through your browser settings.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, schedule, and manage our cleaning services.
- To communicate with you regarding your bookings, quotes, and service updates.
- To process payments securely.
- To send promotional SMS or emails (only if you have explicitly opted in). You can opt out at any time by replying "STOP" or clicking "Unsubscribe".
- To improve our website functionality and customer experience.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:
- Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, email/SMS delivery services like Formspree). These parties are bound by strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or governmental regulation to protect our rights, property, or safety, or that of our users or the public.
5. California Consumer Privacy Act (CCPA) Rights
If you are a resident of California, you have specific rights regarding your personal information under the CCPA:
- Right to Know: You can request details about the categories and specific pieces of personal data we have collected about you over the past 12 months.
- Right to Delete: You can request the deletion of your personal data, subject to certain legal exceptions (e.g., retaining data for tax or legal compliance).
- Right to Non-Discrimination: We will not deny services or charge different prices if you exercise your privacy rights.
To exercise these rights, please contact us at privacy@signatureluxurycleaning.com.
6. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise absolute security.
7. Children's Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the top of this page.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
